FAQs

Pre-Cleaning Instructions/What To Expect:
  • Furniture – we can move smaller items such as end tables and nightstands if needed, but please move out any furniture that you would like to have cleaned underneath. We can clean underneath by shifting them around the room, but we are not able to move beds, dressers, or entertainment centers.
  • Vacuuming – this is included in our cleaning process, however, if you would like to vacuum ahead of our arrival, we won’t complain. 
  • Pets – we love pets, but for their safety and ours, it is best to have them kenneled or outdoors. While cleaning your home, the entry door will be cracked open 6 inches as high-pressure hoses and vacuum hoses will run from our van to the cleaning area.
  • Upon arrival we will review the areas to be cleaned, measure the square footage, set expectations, and provide pricing ahead of starting any work.
  • That’s it! Relax as we provide you with the highest quality carpet cleaning service and results in the area.
  • Payment is due upon completion of work. Forms of payment that are accepted – check or cash are preferred, but we are also able to process Debit and Credit cards as well as Venmo.
Post Cleaning Instructions:
  • Carpet should be fully dry within 8-12 hours and will vary based on humidity level. Dry time can be sped up considerably by placing fans, having your furnace fan set to ‘on’, or opening windows to allow airflow.
  • Avoid walking on the carpet as much as possible until dry. Walk on wet carpet only with clean shoes or foot covers.
  • Do not place furniture on wet carpet. Wooden and metal legs may bleed into the carpet leaving permanent stains.
  • Vacuum once carpet is completely dried.
  • We would love to hear about your experience with Superior! If you would take a few moments to complete a Google review we would greatly appreciate it! Click HERE to leave a review.
What sets you apart from other cleaners?
  • Superior is not a franchise. We are an owner/operated West Fargo Company.  The person that schedules your cleaning appointment is the same person that cleans for you!  We strive to exceed your expectations with a goal of gaining your repeat business and maybe even earn a referral .
  • We use high quality, safe, effective cleaning products in our thorough process. Your cleaning includes:
    • Vacuuming
    • Spot treating
    • Deodorization (included in our standard rate!)
    • Scrubbing with a CRB machine
    • Steam cleaning
    • Carpet raking to remove vacuum lines & promote drying
  • Superiors “Butler” cleaning system provides unmatched heat and suction leaving your carpets dryer and therefore CLEANER.
How long will it take to clean my carpet?
  • This will vary significantly depending on how much area is being cleaned, condition of the carpet, soil level, etc. We typically schedule 2 ½ hours for cleaning 2 bedrooms, living room, hallway, and stairs.
Do I need to be home during cleaning?
  • We understand that not everyone can be home during our cleaning.  As long as we are able to access the cleaning area and we know what is to be cleaned, we can lock up on our way out!
What does your pet odor treatment consist of?
  • Pet dander & odor is treated with a high quality carpet deodorizer that is applied to the carpet pre spray detergent, allowed to dwell, and then steam cleaned. This strips away pet oils that have become attached to the carpet fibers.
  • To detect pet urine, we use a high powered UV light. Urine spots are treated directly with an enzyme cleaner that digests odors at the source by harnessing the power of natural enzyme formed by good bacteria, so it is completely safe for use around your pets and children.  Severely soiled areas are treated heavily by forcing the enzymes into the padding.  Our product is also effective at removing human urine smells and stains – IE bed wetting…  YES, we can steam clean mattresses!
  • Although we have great success with removing pet odors, it is not 100% guaranteed.
Can you clean traffic areas only?
  • YES! We can clean an entire empty room or we can clean exposed areas only, you tell us! You are only charged per square foot of area that is cleaned.  You are not charged for the square footage of an entire room if we are cleaning around furniture.
Do you shampoo or steam clean?
  • Both shampooing and steam cleaning use water to clean your carpet. Although both methods use hot water extraction, steam cleaning is often considered to be the most effective method of carpet cleaning as it penetrates deep into the carpet fibers to remove dirt, dust, & other debris.
Do you have a portable cleaning machine for 3rd floor and above?
  • No, we are only typically able to access 3rd floor and above if there is a balcony with direct access from the parking lot or street to run our hoses.
What are your prices?
  • To contact us directly to discuss pricing call or text us at 701-282-4159 or email clintvsuperiorsteamclean@gmail.com.
  • Steam cleaning rates are charged by the square foot of surface area that is cleaned and can vary depending on the severity of the soiled carpet. When we arrive at your home, cleaning areas are measured and pricing is agreed upon ahead of work beginning.
  • Minimum charge is $125.
  • Night, weekend, and emergency work is available for an additional fee (depends on availability). Call us for pricing.
  • Furniture cleaning base rates (rates may vary based on soil level):
    • Sectional – $160
    • Couch – $140
    • Loveseat – $120
    • Chair – $80
    • Ottoman – $40
    • Dining Chair – $20
Are there any other items you can clean?
  • Mattresses
  • Rugs
  • Epoxy Floors
  • Outdoor Furniture Cushions
  • Child Car Seat
  • Vehicle Carpet & Seats
  • Dining Table Chairs
  • Campers & RVs

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